How can I track my order?

Each step of your order's journey, from comfirmation to delivery, is promptly sent to you to the email adress you provided.

Do you ship internationally?

Apparel Collection & Home and Lifestyle Collection:

Yes, Rodalie's Confidences ships internationally.

The Journal Towards Success Collection:

We do not ship in Belarus, Region of Crimea, Cuba, Iran, Johnston Island, North Korea, Russia, Saint Pierre Et Miquelon, South Sudan, Sudan, Syria, Republic Of Turkmenistan, Ukraine, Wake Islands, Yemen Arab Republic, Venezuela

What are the shipment and delevery times?

Your order is typically shipped within 2 to 5 business days and delivered within 10 to 30 business days, depending on your location.

What should I do if I receive a damaged or incorrect item?

Apparel Collection & Home and Lifestyle Collection:

In case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery. You will have to provide us with a clear photo showing the issue. Note that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

The Journal Towards Success Collection:

If you received damaged, defective, or incorrectly packaged items, we are happy to provide a replacement copy. Please notify us within 30 days of your order’s shipment date through our online Customer support form.

Can I cancel or modify my order after placing it?

Apparel Collection & Home and Lifestyle Collection:

You can cancel your order only if the order has not been submitted to production yet. Please, send an email to rodaliesconfidences@gmail.com to fulfill this request.

If you can cancel your order, please note that modifications to the order are not possible.

The Journal Towards Success Collection:

You can automatically cancel your order if the production hasn't started yet. Then you'll be automatically reimburse. However, if the production has started, you cannot cancel your order.

What is your return policy?

Apparel Collection & Home and Lifestyle Collection:

We only accept returns or offer refunds for products that are damaged or have manufaturing errors. If you encounter such issues, please contact us within 30 days of delivery.

The Journal Towards Success Collection:

If you receive damaged, defective, or incorrectly packaged items, we can provide a replacement copy. To make a demand, reach out at: Please contact our support team.

How can I return an item?

Apparel Collection & Home and Lifestyle Collection:

To return a damaged or defective item, please reach out to our email rodaliesconfidences@gmail.com with a description and a photo of the issue. We will guide you through the return process.

You cannot return an item but you can make a demand for a reprint if your product presents damages or

Can I exchange an item?

Note that you can only return an item or be refunded if your product is damaged or has a manufacturing error. Any demands for a return or a refund are not supported if you ordered the wrong size, color, or simply changed your mind.

How do you protect my personal information?

While we implement various security measures to protect personal information, no system can ensure complete security.

Do you share my information with third parties?

Personal information may be shared with third parties for purposes such as IT management, payment processing, customer support, and data analytics.

In addition, information may be shared with business and marketing partners, including Shopify, to provide services and advertisements. These partners will use the information according to their own privacy notices.

Information may be disclosed when you direct or consent to it, such as through social media integrations or when shipping products. 

Finally, personal information may be shared with affiliates and during business transactions or legal processes.